Return And Exchange Policy

At TheCaps.in, we want you to love your purchase! If you're not completely satisfied with your order, we’ve got you covered with our simple return and exchange process.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges under the following conditions:

• Time Frame: Requests must be made within 7 days of delivery, specific conditions apply based on products on sale.
• Condition: Items must be unused, unworn, and in their original packaging with all tags attached.
• Items purchased during special sales with offers and discounts, are ineligible for returns.
• A reverse shipment fee upto Rs 100 can be charged for the return, which will be deducted from the refund amount.

2. How to Initiate a Return or Exchange

To request a return or exchange, please follow these steps:

1. Contact Us: Email us at [thecaps.in@gmail.com] with your order number and reason for return/exchange.
2. Approval: Our team will review your request and provide return instructions.
3. Shipping: Pack the item securely and ship it back to us. Please note that return shipping charges are the customer’s responsibility unless the product is incorrect.

3. Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Prepaid order refunds are processed to the original payment method, COD orders are non-refundable and only eligible for exchange.

4. Exchanges

• If you wish to exchange an item for a different size or style, let us know, and we’ll process the exchange once we receive the original item.
• Exchanges are subject to product availability.

5. Non-Returnable Items

Certain items are not eligible for return or exchange:

• Gift cards
• Items marked Final Sale

6. Contact Us

For any return or exchange inquiries, feel free to reach out:
📧 Email: thecaps.in@gmail.com